Backlogs of pending work are higher than they should be.
More "fire-fighting" rather than productive work.
Many reasons why things "can't be done".
The Implications:
Market share is not high enough.
Customer loyalty is too low.
Costs are higher than they should be or need to be.
Profits are not as high as they could be.
Margins are lower than expected/needed.
Ideally, you need to:
Introduce Vitality into your organisation.
Achieve high productivity.
Clients have said:
"It is no exaggeration to say that I have gained between one and two hours per day through introducing your suggestions with regard to prioritizing tasks and pro-actively scheduling operational meetings."
"This problem adversely affects the smooth working of the department. This gives rise to a chain reaction, as a result of which we have to depute messengers (to deliver items urgently to) small branches scattered all over the City, at a considerable expense.
As no ready solution was in sight, the Workshop participants undertook a (creativity) exercise. The solution which emerged was quite simple. I have implemented this and found the system workable."